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Here is a clear and professional Refund Policy page you can use:

Refund Policy

At Abaya Company, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to assist you with a smooth and transparent refund process.

1. Eligibility for Refunds

To qualify for a refund:

  • The item must be returned within 14 days of the delivery date.

  • The product must be unused, unwashed, and in its original condition, with all tags and packaging intact.

  • Proof of purchase (order number or receipt) is required.

Items that do not meet these criteria may not be eligible for a refund.

2. Non-Refundable Items

The following items cannot be refunded:

  • Sale or discounted items

  • Gift cards

  • Customized or tailored products

  • Items marked as “Final Sale”

3. Refund Process

Once your return is received, our team will inspect the item and notify you about the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original method of payment.

  • Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

4. Shipping Fees

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item received was incorrect or defective.

5. Exchanges

Exchanges are subject to product availability. If the requested item is unavailable, you may choose a refund or store credit.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or wrong item, please contact us within 48 hours of delivery.
We will arrange a replacement or issue a full refund, including shipping costs.

7. How to Request a Refund

To start a refund request, contact our customer support team at:
support@abayacompany.com
Include your order number, product details, and reason for the return.

If you'd like, I can customize this to match your brand tone (luxury, minimalist, friendly) or format it for a website section.